After hours calls and those not answered by the fourth ring during business hours are automatically passed to the answering service. The answering service will ask for name, company name, call-back number, and whether the call is an emergency. Calls which are declared to be an emergency activate a phone calling tree to notify the on-call consultant. After hours support will incur additional charges, so please be aware that declared emergencies after hours will result in additional charges. Non-emergency calls will be handled on the next business day.
Please note that the answering service does not have the ability to transfer calls to Clear Sky Group staff members.
First level support includes:
- Anti-virus and Spyware Removal
- Basic System Administration
(Password changes, User ID additions/removals)
- Operating System Stability Issues
- Patch Management
(Excludes Printer Maintenance)
- Application Issues
- Internet Access